Refund policy

Return & Refund Policy

Standard Items We want you to love your purchase! If you're not satisfied, we accept returns on standard (non-custom) items within 7 days of delivery minus a 20% restocking fee. Items must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Custom Orders — Final Sale All custom orders are final sale and not eligible for returns or refunds. Because each custom item is made specifically for you, we cannot accept returns or exchanges on these products. If your custom order arrives damaged or with an error on our part, please contact us within 7 days of delivery and we will work to make it right.

How to Request a Return To initiate a return on an eligible item, please contact us at [your email/contact info] with your order number and reason for return. Once your return is received and inspected, refunds will be processed to your original payment method. Please allow a few business days for the refund to appear depending on your bank.

Damaged or Incorrect Items If you received a damaged or incorrect item, please reach out to us immediately so we can resolve the issue as quickly as possible. Update: We will require you to ship the item back to us to receive a replacement; This change is the result of the prevalence of AI altered photos. In the case of damaged product, please contact us to receive a return label at no cost to you.